What clients say about working with us

Challenge

Import trading firm, Bangkok

The purchasing team was spending several hours each week reformatting supplier quotations into internal templates. The task was repetitive and low-skill, but errors were common because staff rushed through it.

Our Approach

After the Clarity Assessment confirmed the task was a good candidate, we built an AI assistant inside their existing spreadsheet tool. It extracts key figures from uploaded PDFs and populates the internal template. Staff review and confirm before saving.

Outcome

Time on the task dropped from roughly four hours to around forty minutes per week. The team now checks the output rather than doing the formatting themselves. They have been on the Maintenance Programme for seven months.

"We were sceptical it would work with our supplier formats, but it handles about 90% of them without any manual correction." — Purchasing Manager

Challenge

Property management company, Bangkok

Customer service staff were handling a high volume of routine tenant enquiries by email — questions about maintenance procedures, payment schedules, and building rules — that required looking up the same information repeatedly.

Our Approach

We ran the Clarity Assessment first and identified the email channel as the right entry point. The Layered Integration added an AI assistant to their email client that drafts responses to common categories of enquiry. Staff edit and send.

Outcome

Average response time on routine enquiries fell from two days to the same morning. Staff reported less fatigue on the repetitive categories and more time for complex cases. Timeline: five and a half weeks including an extended testing phase.

"The draft quality surprised us. We edit about a third of them and send the rest as-is." — Customer Service Supervisor

Challenge

Accountancy practice, Nonthaburi

Partners were interested in AI tools but had no internal technical resource to evaluate options and wanted an independent view before committing to any purchase or subscription.

Our Approach

We carried out a Clarity Assessment focused on two teams: document processing and client reporting. The summary covered which processes were strong candidates and which tools were compatible with their existing software. No integration was recommended yet.

Outcome

The firm used the findings to make a well-informed purchase decision independently. They came back six months later for a Layered Integration once they were comfortable with the tool. Duration of assessment: two weeks.

"Having someone tell us which things were not worth pursuing saved us from two subscriptions we would have regretted." — Partner